Mobile Banking FAQs 


Q: What is Mobile Banking?

A: Mobile banking allows you to view account information, transfer money, pay bills, view balances and transaction history, view e-Statements, and make mobile deposits from any mobile device with internet access.
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Q: What is Mobile Deposit?

A: Mobile deposit allows you to take a picture of a check and deposit it into your account via the Mobile Banking app or web browser. This eliminates the need for a trip to the bank or ATM and even the use of a deposit ticket.
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Q: Do I need internet access on my mobile device?

A: Yes, you must have Internet access on your device to use all the features of this service. If you do not have Internet access please contact your service provider for details on specific fees and charges.
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Q: How do I access KFB Mobile Banking?

A: To access KFB Mobile Banking, you must have access to KFB’s internet banking service, NetTeller, and a handheld device with an internet connection. Then you may simply login with your NetTeller ID and password on your KFBMobile app for iPhone or Android device, or visit https://kentuckyfarmersbank.secure-mobilebanking.com via your mobile browser.
If you don’t have access to NetTeller, apply online or stop by any of our locations.
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Q: How do I access KFB Mobile Deposit?

A: Simply log-in to mobile banking and click Mobile Deposit. The first time you access Mobile Deposit, you will be prompted to enroll by accepting the disclosures and answering a few security questions. 

Note: Cutoff time for submitting deposits is 3:00PM EST (M-F) 
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Q: Is there a fee to use KFB Mobile Banking or Mobile Deposit?

A: KFB Mobile Banking and Mobile Deposit is provided at no cost to our customers. Data or message charges by your mobile phone provider may apply, and are the responsibility of the mobile phone owner.
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Q: What services does KFB Mobile Banking include?

A: Mobile Banking offers most of the access you already have via Online Banking.

• Access account balances and transaction history
• Submit mobile deposits
• View check images
• Transfer funds between accounts
• Bill Pay - Process one time bill payments and review
- Delete scheduled payments
• Review your e-Statements
• Update your password
• Find the nearest bank branch or free ATM
• And MORE!    
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Q: What type of checks can I deposit via Mobile Deposit?

A:
Items that can be deposited
Checks made payable to the account owner or joint owners that have been properly endorsed with "Mobile Deposit Only" and the owner's signature.
Items that cannot be deposited
No foreign checks
No Bonds
No 3rd party checks
No returned or re-deposited items
No rebate checks

*Money Orders, excluding Western Union, may not be able to transmit properly via photo.
**We reserve the right to reject any check in excess of $1,000.00 and may limit deposits to 10 items per day. This product is not intended for commercial use.
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Q: Is KFB Mobile Banking secure?

A: Your personal information is protected by 128-bit encryption as it travels to your mobile device to prevent unauthorized access. We use multi-factor authentication technology to verify your identity, providing an extra layer of security for your peace of mind. We do not transmit account number information and none of your financial information is stored on your mobile device.
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Q: What happens if I lose my mobile device?

A: Your information is secure. We do not transmit account number information and none of your financial information is stored on your cell phone or mobile device.
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Q: Why does my mobile banking screen look different than my friend's screen even though we both bank at Kentucky Farmers Bank?

A: Each mobile device model and service provider offers a variety of web browser applications, and KFBMobile is capable of adjusting to most types of devices that offer web access. However, different mobile devices may display a variety of font sizes, colors, and buttons.
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If you have any other questions please contact us! One of our representatives will be glad to help you.